Your peace of mind
Refund Policy
We want you to be happy with the service. This policy explains when a refund applies and how to request one.
When you are covered
If you follow our setup steps on a supported device and we are unable to get the service working properly, you are entitled to a refund under the terms below.
How to request a refund
Contact us by email at [email protected] or on WhatsApp at +212 781 768 546 with your order details and a description of the issue. We will first try to resolve the problem; if we cannot, we will arrange your refund.
What is not covered
Refunds may not apply where the issue is caused by an unstable or inadequate internet connection, unsupported hardware, or where you have not allowed us to assist with troubleshooting.
Consumer rights
This policy does not affect your statutory rights as a consumer under Irish and EU law, including any right of withdrawal that may apply.
Questions about this policy? Email [email protected] or message us on WhatsApp at +212 781 768 546.
This document is provided for general information and should be reviewed by a qualified professional for your jurisdiction.