Support

Customer support

Whether you’re installing for the first time or fixing a glitch, here’s how to get help fast.

Chat on WhatsApp

The quickest route — answered around the clock.

Setup guides

Step-by-step instructions for every device.

Read the FAQ

Quick answers to the most common questions.

Quick fixes to try first

Picture freezing or buffering

Restart the app, then your router. Lower the stream quality in the app if your connection is busy. If it continues, message us — we may move you to a different server.

App won’t log in

Double-check the login exactly as we sent it (no extra spaces). Still stuck? Send us a screenshot on WhatsApp and we’ll sort it.

A channel is missing

Refresh the channel list in the app. If it’s still missing, let us know the channel name and we’ll check it for you.

TV guide looks wrong

Set your device time zone to Irish time (GMT/IST) and reload the EPG. We can talk you through it if needed.